LAST MODIFIED: June 15, 2018
You take online privacy seriously, and so does Kelty’s Key. It’s our way of sustaining your trust in our initiative as well as in our online therapy courses
Thank you for choosing to be part of the Kelty’s Key VCH Online Therapy community (“VCH”, “company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy as outlined in the BC Freedom of Information and Protection of Privacy Act. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at [email protected].
Please be advised that the Internet and other various networking communication media are not entirely secure and, while VCH has taken all reasonable precautions to secure information on the site, your information may be subject to interception or loss which is beyond VCH’s control.
WHAT INFORMATION DO WE COLLECT?
Personal information is not collected on this site without your consent.
In Short: We do not collect any information on an identifiable individual and only use information that you volunteer to provide through various PDF forms included in course units.
During your use of the website, VCH does not capture any information on an identifiable individual such as name, address, e-mail address, telephone number, age, any identifying number, or any other personal information such as criminal or employment history. We do not automatically collect personal information from visitors to this website. However, there are situations where you have an opportunity to provide us with feedback on your use of the website but this feedback is anonymous and no personal information is requested. If you are requested to provide personal information or you have questions of a specific nature, this will be facilitated through a mechanism outside this website such as secure private email. Unless authorized by law, any personal information that you provide via secure private email or through website feedback will not be disclosed beyond our organization and will only be shared internally to fulfill the specific purpose for which you provided the information.
If you have any questions about the information we temporarily save on our servers, please feel free to send us an email to [email protected].
Information automatically collected
In Short: Some information – such as IP address and/or browser and device characteristics – is collected automatically when you visit our website.
We automatically collect certain information when you visit, use or navigate the Site. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Site and other technical information. If you access our site with your mobile device, we may automatically collect device information (such as your mobile device ID, model and manufacturer), operating system, version information and IP address. This information is primarily needed to maintain the security and operation of our Site, and for our internal analytics and reporting purposes as well as to improve your user experience when interacting with our site.
HOW DO WE USE INFORMATION COLLECTED FROM THE USER?
In Short: We collect information from you in order to deliver online therapy courses to you.
During the completion of online courses by the users of this website, VCH temporarily collects information from the users so that PDF documents can be created and downloaded by the user with activities to be completed as part of the online course offered (the “PDF Worksheets”). This data is stored only for the current session in order to produce the PDF Worksheets for your specific use and is not stored in any database for future retrieval. When a user closes their browser or clicks FINISH at the end of a course unit, all their data which was used to create the PDF workbooks is deleted and cannot be accessed by anyone else. Please note that during the collection of data to populate the PDF Workbooks, no identifying information such as name or email address is used to populate the PDF Workbooks.
WHAT ARE OTHER USES OF INFORMATION COLLECTED FROM THE USER?
In Short: We use analytic programs to monitor how our user interact with the site so that we can improve user experience.
What types of technologies do we use?
VCH may use “cookie technology to obtain information from its on-line visitors for analytics purposes. Cookies are information files that your Web browser places on your computer when you visit a website. Most browsers accept cookies automatically, but can be configured not to accept them or to indicate when a cookie is being sent. Cookies allow VCH to customize your user interface to speed up the navigation process and to make the website experience more efficient. If your browser is configured to reject cookies, you may not be able to use some of the features of the website. From time to time we may also track information, in aggregate, on pages and features that users access or view. The activity is collected and stored in our server’s log files. We may log Internet Protocol (IP) addresses, or the location of your computer on the Internet required for systems administration and troubleshooting purposes.
How can you opt-out?
Many browsers include their own management tools for removing local storage objects and to manage “flash cookies”.
IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
In Short: We transfer, store, and process your information in the Canada and do not store any information outside Canada.
Our servers are located in the Canada. If you are accessing our Site from outside Canada, please be aware that your information may be transferred to, stored, and processed by us in our facilities.
HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to effectively deliver our online therapy courses
We only keep your information on our servers as long as is required to complete an online therapy course. As stated previously, the information you provide for completion of PDF workbooks is not stored on our servers permanently and is flushed from our server at the completion of each respective course.
HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the Internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Site is at your own risk. You should only access the services within a secure environment.
VCH has implemented a Secure Socket Layer (SSL) certificate which provides for secure connections between a browser and a web server. SSL certificates are small data files that digitally bind a cryptographic key to an organization’s details. Typically, SSL is used to secure credit card transactions, data transfer, and logins, and more recently SSL is becoming the standard for any sites. With a SSL certificate installed, the application protocal (also known as HTTP) is changed to HTTPs, where the “s” stands for ‘secure’. Typically, your browser will display a padlock or green bar to indicate that you are visiting a site where a SSL certificate is installed. This is particularly relevant when a site is access in a public place such as a coffee shop or any public Wi-Fi as network traffic is particularly vulnerable to being observed by un-authorized individuals.
WHAT ARE YOUR PRIVACY RIGHTS?
In Short: VCH cares about your privacy rights. We allow users to review, change, or terminate your account at any time.
Our system and online courses are not based upon our users setting up an account and therefore we do not capture any account related information such as email address, name, or user name. As such, following the completion of any of our online courses there is no information stored and therefore requesting the deletion of any account information by a user is not necessary.
DO WE MAKE UPDATES TO THIS POLICY?
In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have questions or comments about this policy, email us at [email protected] or by post to:
VCH Online Therapy
Mental Health and Substance Use
Vancouver General Hospital